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Knowledge Process Outsourcing (KPO)

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Knowledge Process Outsourcing (KPO)-Expertise in local languages

At iConcept, we combine expertise, skills and technology to deliver world-class business process outsourcing. Our KPO executives are experts in local languages, delivering value to our clients by providing operational excellence and knowledge to their business processes.

Our Services

 Telemarketing
Our executives are trained personnel with a high level of industry knowledge and exceptional conversational skills that elicit precise responses, promote new products, update the customers with current available services and enhance sales.

 Lead Generation
We gather information about customers (customer profiles), to interest them in the business products or services and tap potential prospects. Lead generations is performed for sales and marketing purposes in line with the objectives of the business.

 Market Research
We conduct extensive market research that includes collection and analysis of information about customers, competitors and the effectiveness of marketing programs. Businesses use market research to determine the feasibility of a new business, to understand customers’ response to new products or services, to improve aspects of their business such as customer service or distribution channels, develop competitive strategies and successful marketing plans. In a nutshell, market research allows businesses to make decisions that make them more responsive to customers’ needs, and thereby increase profits.

 Help Desk
The help desk not only provides technical answers but also evaluates the problem. It is indeed a very important part of each company as it is essential to help and support the clients and customers in every possible way. Keeping customers happy is one of the most important objectives of the company. We believe in having an excellent help desk service that can resolve any enquiry – the first step acquiring loyal customers.

 Customer Service
Customer service has great significance in any business as it builds good customer relationships and helps acquire repeat customers. Thus, the agents in inbound KPOs are well trained to deal with customer complaints and malfunctions functions of the product and to take immediate action to solve their problems. Good Customer Service means gaining and retaining profitable customers.

 Surveys
We conduct surveys to obtain customer feedback to benefit companies and help improve their business. We conduct research to understand customer expectations and improve company offerings so that they cater to customer needs. We also carry out surveys to analyze customer needs for advertising/marketing purposes.

 Order Taking
Order taking services help the customers place orders directly via telephone. The Order Taking agent then processes the order and replies to any doubts the customer may have about the product. This makes the process much easier and increases sales and profits for the business.